Please remember: our couriers can only deliver to street addresses and they do not deliver to embassies, chain stores, plots, farms, mines and to some outlying towns and townships. If our couriers can’t deliver to your address, we’ll contact you to make alternative arrangements.
One of our courier partners – The Courier Guy – will deliver to your physical address, Monday to Friday, 8am to 5pm. If you are at a business address during working hours, then please register these details for your courier delivery unless someone is at home to sign for your parcel.
If you live in a main city centre, then the shipping time will take 1-3 working days. If you live in an outlying area it could take up to 7 working days. The shipping time of heavy goods, bulk purchases and to outlying areas is generally 3-5 working days.
There are no deliveries on weekends or public holidays.
Please do not hesitate to contact us or our courier partners directly if you would like to try and get a more precise estimate of delivery date.
Unforeseen circumstances like adverse weather, load shedding, hijacking, strikes or supplier issues could prolong the delivery time. It’s rare, but it can happen. Late delivery is not grounds for refund or cancellation of already shipped orders but if you are in any way concerned about the current location of your parcel and ETA of delivery, please contact us with your order number so that we can follow up for you.
How much does delivery cost?
Courier Door to Door Delivery – R100 (Standard Rate)
Regional & Outlying
5.01 – 10.00kg Courier Door to Door Delivery – R130.00
10.01kg or more Courier Door to Door Delivery – R160.00
3 – 5 Business service – R99.95
7 – 9 Business service – R59.95
R99 PostNet to PostNet delivery 2 – 3 Business Days
How long will it take for my order to be delivered?
This depends on your delivery address, your preferred method of delivery and product availability.
Indicated shipping lead times are realistic: we would rather under promise than over promise. If you need a product extremely urgently, please contact us so that we can advise on ETA – we’ll always do our best to assist. We do our utmost to dispatch all ‘in stock’ items within 1-2 working days of receiving payment.
COURIER SHIPPING takes 1 to 7 working days, nation-wide. If you live in a main city centre, then the shipping time will take 1-3 working days. If you live in an outlying area it could take up to 7 working days. The shipping time of heavy goods, bulk purchases and to outlying areas is generally 3-7 working days. Courier deliveries are made Monday to Friday between 8am and 5pm to your physical address. There are no deliveries on weekends or public holidays.
My delivery is taking a while – can you help?
Unforeseen circumstances e.g. adverse weather, load shedding, strikes, hijacking, supplier issues etc. could prolong the delivery time. This is very rare, but it can happen. If your delivery is late or you are in any way concerned about when you can expect delivery, please contact us with your order number so that we can follow up and assist. We’re here to help!
Where do you deliver?
We deliver orders anywhere in South Africa.
We do not deliver outside of South Africa.
Do I have to receive a courier delivery personally?
Naturally we would prefer that you receive your order personally however this isn’t a requirement. Anyone at your specified delivery address can accept the delivery on your behalf.
What happens if there is no one home when the courier tries to deliver my order?
Our courier partners deliver Monday to Friday 8am to 5pm, so you should always provide a delivery address where there will be an appropriate person to receive your parcel during these times. If there is no one around to accept the delivery, the courier company will contact you so that a new delivery day can be arranged.